FAQs

Frequently Asked Questions (FAQ)

Q: How long does shipping take?
Shipping usually takes 5–15 business days, depending on your location. You'll receive a tracking number once your order ships.

Q: When will my order be processed?
Orders are processed within 1–3 business days.

Q: How can I track my order?
Once shipped, you will receive a tracking link via email. You can also track your order directly on our Track Order page.

Q: Do you accept returns?
Yes — if the item arrives damaged or incorrect, contact us within 7 days with proof, and we’ll assist you.

Q: Do you accept returns if I change my mind?
No — we currently do not accept change-of-mind returns.

Q: What if my package is delayed?
Shipping delays may occur due to customs or courier conditions. Please contact us if your item is late, and we will help track it.

Q: Can I cancel my order?
Orders can only be canceled before they are shipped. Once shipped, they cannot be canceled.

Q: What payment methods do you accept?
We accept major credit/debit cards, PayPal, and secure online payments (adjust if your store uses specific ones).

Q: My tracking shows delivered but I didn’t receive my package?
Please check with neighbors or local postal offices first. If still not found, contact our support team and we will assist you.